The House Manager has the overall responsibilities of all of the household functions; housekeeping, service, laundry, and maintenance tasks. In 3 different locations (Los Angeles, DC & NYC), s/he manages the premises’ housekeeping staff and ensures all tasks are performed in accordance with household standards. The House Manager will also be required to perform ad hoc duties relating to private matters for the principals.
Duties and Responsibilities:
-Manage household staff in conducting their duties as per operation standards.
-Organize schedules, staff attendance and uniforms.
-Plan and schedule staff leave throughout the year.
-Complete staff orientation, on job training, re-skilling as per the operation requirements.
-Assist in staff selection and recruitment
-Perform regular performance evaluation; planning, development and best utilization of their skills.
-Ensure all policies and procedures implemented. Apply disciplinary procedures- when required.
-Ensure and document the health and safety procedures for all household staff.
-Conduct incentives evaluations.
-Make introductions to new agencies especially for chefs and senior staff (expats)
-Training staff if possible, once or twice a year (maybe housekeeping and butlers) to ensure continuous improvements, updating knowledge and to ensure similar standards are met in all locations.
-Help in reviewing the operation manual and SOPs and amend accordingly.
-Introduction to new suppliers/vendors especially for especial items
-Introduction to any software/system that is used in house management.
-Assistance in general in areas where we might need support.
-Development and update of the Household SoPs, manuals, if any, and any other documentation related policies and procedures.
-Conduct regular audits, spot/surprise checks on staff.
-Overall responsibility of the household
-Supervise deep cleaning.
-Provide breakage report of damaged goods or furniture
-Investigate complains-if any- in regard to housekeeping service and take corrective action.
-Hold Master key for all households and keep at safe all the times.
-Follow up on regular and preventative maintenance for the households
-Act on emergency breakdown immediately, ensuring instant repair.
-Follow up on relations with suppliers/ contractors
-Maintain the storerooms neat and inventory updated.
-Budgeting and budgets revisions on semiannual basis.
-Supervising other locations.
-Replacement of damaged items.
-Review and approve the monthly purchase orders for other properties.
-Organize household team mobilization between various proprieties during occupancy.
-Managing events and guests in general
-Managing visits to the properties in general by family members
-Supervising the procurements, making purchases, where necessary, and ensuring shipments are done expeditiously
-Managing subscriptions
-Overseeing specific ad hoc projects for the properties
-Quarterly reports to Director
-Inventory checks and stock counts for all stocks
Please email resumes with references to madde@staffingbysabri.com